
Keyonna L. Taylor has been recognized for her professional accomplishments and contributions to the fields of technology, customer success, and strategic management. With over 25 years of experience, she has become a highly regarded figure in her industry,
frequently sought after for interviews by market analysts and major global brands.
Throughout her career, Mrs. Taylor has demonstrated leadership in managing global teams and delivering exceptional client outcomes. Her extensive travels have given her unique vantage points on what true global client success looks like. By working across diverse cultures and markets, she has developed a deep empathy for each client’s unique needs, believing that every customer deserves to be treated as an individual, not a number. This philosophy of personal, high-touch service has become a core principle for her and her team—an uncompromising baseline for every client they serve. It is one of the uncommon, common-sense qualities that Mrs. Taylor expects from everyone in her circle.
Mrs. Taylor is currently an executive leader overseeing client solutions, ensuring the successful execution of services that span diverse industries and locations worldwide. Her experience includes managing thousands of agents across multiple global sites, ensuring clients receive consistent, high-quality service and support.
Her previous leadership roles include senior positions in customer success management at top companies such as Atlassian and SolarWinds, as well as consulting and program management roles at ClearDATA. She also contributed to employee resource initiatives as Vice President for the R.I.S.E. Group at Rackspace. Earlier in her career, Mrs. Taylor gained valuable experience as an investment consultant at TD Ameritrade.
Her professional journey is supported by a solid academic foundation and numerous certifications, which reflect her commitment to continuous growth. Mrs. Taylor attributes her success to an unwavering drive to exceed expectations and the inspiration she draws from her mentors, including her grandfather and supportive husband.
Outside of her professional life, Mrs. Taylor is passionate about health, wellness, and personal growth, which she pursues through travel and exercise. Looking to the future, she aims to invest in land development and create opportunities for others by offering employment prospects. Her ultimate goal is to leave a lasting legacy that positively impacts everyone she encounters.
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